Tuff Shop.co.uk Returns Policy
 
 
(1)      Introduction
 
We understand that from time to time you may wish to return a product to us.
 
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
 
 
(2)           Returns
 
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
 
(a)            We receive the returned product within 30 days following the date of purchase of the product;               
 
(b)            The returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
 
 
(3)           Returns procedure
 
In order to take advantage of your rights under this returns policy, you must: Contact us as soon as possible with the details of your return clearly submitting the order number and invoice number.      
 
 
(4)           Exclusions
 
The following kinds of products may not be returned under this policy:
 
Embroidered or printed products or any item that has been personalised or branded  
within the period set out in Section 1 and 2 above; unless these products are faulty.
 
 
(5)           Refunds
 
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges but excluding the costs of returning the product to us.
 
 
(6)           Improper returns
 
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
 
(a)            We will not refund or exchange the product;
 
For a full copy of our Terms and conditions please contact us at sales@tuffshop.co.uk