PLEASE NOTE THE FOLLOWING RETURNS INFORMATION DUE TO THE ONGOING SITUATION
TUFFSHOP ARE NOW ACCEPTING RETURNS BACK - BUT DUE TO A BACKLOG OF RETURNS AND OPERATIONAL ISSUES DUE TO A SIGNIFICANTLY REDUCED STAFF-FORCE - RETURNS ARE TAKING AROUND 5-7 WORKING DAYS EXTRA TO BE PROCESSED.
IF YOU WOULD LIKE TO OPEN A RETURNS REQUEST PLEASE EMAIL RETURNS@TUFFSHOP.CO.UK WITH YOUR NAME, ORDER NUMBER AND A SHORT SUMMARY OF YOUR RETURN REQUEST AND YOU WILL BE SENT YOUR RETURNS PAPERWORK AS SOON AS POSSIBLE (BUT PLEASE ALLOW 5-7 WORKING DAYS FOR THIS TO COME THROUGH)
APOLOGIES FOR ANY INCONVENIENCE THIS MAY CAUSE.
We do our best to ensure all of our customers enjoy a stress free shopping experience with Tuffshop.co.uk however we understand that occasionally you may need to return an item to us.
To return an item(s) please send with your invoice to:
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange,
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including original delivery costs is required then the entire order needs to be returned back to us within thirty (30) working days. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.
The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will do our best to return the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised and sent to the billing address.
If you have any questions regarding our returns policy please email us at firstname.lastname@example.org